WORLD CLASS CUSTOMER SERVICE

CUSTOMER SERVICE: LET'S GET YOU BACK MAKING PARTS.

At Gimbel, we stand behind everything we make. On every technical hiccup or implementation issue, we pride ourselves on making it right.

Returns & Repairs

All hardware is backed by a 30-day No-Questions-Asked return policy (excluding only severe damage from misuse).

We pride ourselves on going above and beyond - even as much as a year after purchase, we will virtually always replace or repair your hardware if it's a failure from manufacturing, a design flaw, or product defect - completely free of change.

Spare Parts & Rebuild Kits

All our standard hardware repair kits and spare parts are in-stock and ready-to-ship to existing customers.

Manuals & Documents

View all of our standard documentation and manuals

CONTACT SERVICE

We support every product we've ever made even after products have expired warranties, updated designs, or are completely retired.