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At Gimbel, we stand behind everything we make. On every technical hiccup or implementation issue, we pride ourselves on making it right.
All hardware is backed by a 30-day No-Questions-Asked return policy (excluding only severe damage from misuse).
We pride ourselves on going above and beyond - even as much as a year after purchase, we will virtually always replace or repair your hardware if it's a failure from manufacturing, a design flaw, or product defect - completely free of change.
All our standard hardware repair kits and spare parts are in-stock and ready-to-ship to existing customers.
We support every product we've ever made even after products have expired warranties, updated designs, or are completely retired.